Help Center

My Subscription

How does the myPrimalCoach program work?

myPrimalCoach has been developed by behavioral scientists and certified health coaches with years of experience to help you develop healthy habits that will serve you for life. 

As a subscriber, you receive full access to the myPrimalCoach app, including education resources, daily action items, progress and metric tracking, and, most importantly, direct access to your very own health coach via in-app text messaging and optional video calls. 

What happens at the end of my billing cycle?

myPrimalCoach is a recurring billing subscription service, ensuring you never lose access to your favorite lessons, tracked metrics, or your coach. At the end of each billing cycle your credit card will billed automatically. 

How do I update my credit card information?

Need to update your credit card information? No problem. Just visit this link and complete and submit the form, and you'll be all set. 

How do I cancel my subscription or trial?

To cancel your subscription, simply visit this page, fill out and submit the form using the name and email address associated with your subscription, and our system will take care of the rest. 

How long does my trial subscription last?

Your trial subscription lasts 7 days from the day you subscribed. After 7 days, unless you've canceled your trial subscription, you will be billed the full subscription amount for a 60-day subscription period, and every 60 days thereafter until you cancel.

Can I switch to a different subscription plan?

Yes. To upgrade your subscription to premium one-on-one coaching, complete this order form. Alternatively, express interest to your coach via text message and they will guide you through the process. 

Subscription pricing

The myPrimalCoach 7-day trial subscription is just $1. 

The myPrimalCoach 60-day subscription is $99. 

The myPrimalCoach premium one-on-one coaching subscription is $399/mo.

Refund policy

Our 7-day trial gives all clients the opportunity to try out myPrimalCoach and to see if it's right for them. As such, we do not offer refunds for partial subscription periods. Subscribers can cancel at any time.